Refunds & Shipping

• Orders are processed within 1–2 business days, Monday to Friday, excluding holidays.
• Standard delivery within the United States typically arrives in 2–5 business days after dispatch.
• You receive a confirmation email when your order ships.
• Delivery estimates are not guaranteed; carrier delays are outside our control.
• If an order is returned to us as undeliverable, we will contact you to arrange reshipment at your cost, or issue a refund less shipping.

• You have 30 days from delivery to request a return.
• Unopened items in their original packaging can be returned for a full refund of the item price.
• Opened or used items can only be returned if they are defective or were damaged in transit.
• Return shipping is paid by you, unless the item was defective, damaged, or incorrect — in which case we cover it.
• To start a return, email us with your order number and we will send return instructions.

If something arrives broken, leaking, or not what you ordered, email us within 14 days of delivery with a photo and your order number. We will send a replacement or issue a full refund, including shipping, at no cost to you.

• Approved refunds are issued to the original payment method through our payment processor.
• Refunds are processed within 5 business days of us receiving and inspecting the return.
• Your bank or card issuer may take a further 5–10 business days to post the credit.
• Original shipping charges are refunded only when the return is due to our error or a defective item.

• You can cancel a subscription at any time from the billing portal in your account.
• Cancellation takes effect at the end of the current billing period — you keep access and any shipment already paid for.
• We do not refund partial billing periods, except where required by law.
• If a renewal charged unexpectedly, contact us within 7 days of the charge and, if the order has not shipped, we will refund it in full.

Gift cards, final-sale items, and items marked non-returnable at checkout cannot be returned. Nothing in this policy limits your statutory consumer rights, including EU/UK withdrawal rights where applicable.

Returns, refunds, and shipping questions: legal@shopfizz.co. You can view your orders and invoices in your account.